This Data Privacy Statement sets out how we use and protects any information that you give to us through when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Any questions regarding to this Data Privacy Statement please direct through email to "technology.support (at) pillwax.com".

The protection of your personal data is very important to us. Therefore we process your data exclusively on the basis of the legal regulations (DSGVO, TKG 2003). In this privacy policy we inform you about the most important aspects of data processing within our website.

Contact with us

If you contact us via any Contact Form on our Website or directly by e-mail, your data will be stored with us for six months to process the request and in case of follow-up questions. We will not share this data with other parties without your consent.

Data Storage

We point out that for the purpose of a simpler purchasing process, and for subsequent processing of your purchase through our Webshop, the following data is collected and stored:

1. The IP Address of your internet connection
2. Name, Address, Email-Address and Phone Number as part of your Customer Account and Purchase
3. EU VAT ID for EU Business entities
4. Password to your Customer Account in encrypted form

The data provided by you are required to fulfill your purchase and to allow you access to your purchases at any later point in time. Without this data we can not conclude your purchase with you.

A transfer of data to third parties does only take place to fulfill our tax obligations, any payment related data is directly collected by the payment service provider selected by you and for the purpose of debiting the order grand total.

In the case of your purchase, all data from your purchase is stored until your explicit declaration to delete your Customer Account on our Webshop. We require to keep your Customer Account data and Order data on your purchase to allow you access to any updates to your purchases on Downloadable Products made. To request deletion of your Customer Account and related Order data please contact us via email: technology.license (at) pillwax.com

Data Processing takes place on the basis of the statutory provisions of § 96 (3) TKG and Art. 6 para. 1 lit a (consent) and / or lit b (necessary for fulfillment of the contract) of the GDPR.

Data Protection

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website uses features of the web analytics service Google Analytics. For this purpose, cookies are used that allow an analysis of the use of the website by your users. The information generated thereby is transmitted to the server of the provider and stored there. We have concluded a corresponding contract data processing contract with the web analytics service, which Data Processing Terms are available here.

The data processing takes place on the basis of the legal regulations of the §96 (3) TKG as well as the Art. 6 para. 1 lit a (consent) and / or lit f (legitimate interest) of the GDPR. Our concern in the sense of the GDPR (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data are pseudonymized. That data is kept for the duration of 36 months.

List of cookies we collect

These are the cookies we collect and what information they store:

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

We use Google Analytics to provide this service, which uses four first party cookies. The data collected is not shared with any other party.

Newsletter

We offer to subscribe to our newsletter via our website. For this we need your Email Address and your declaration that you agree with the subscription to the newsletter.

Once you sign up for the newsletter, we will send you a confirmation email with a link to confirm the signup. You can cancel the subscription to the newsletter at any time using the related link contained in the newsletter emails.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Contacting us

When in doubt about these Terms or finding these Terms unacceptable, please refrain from making or completing your purchase and go into contact with us via email: technology.license (at) pillwax.com